Ebay return question- RKI

I ordered two air cleaners, one was new as advertised, the other was used and dirty. I talked to the seller, says return it. Ok, I hit the return section, get the shipping label, thats when I realize that it's for both (I ordered two but they were shipped separately), seller says to cancel return then return one. If I read it right, if I do that then ebay says they are not going to help with the problem. I don't want to return them both, seems costly and wasteful, but I will if that's the only way to get this right. Am I missing something on the return side on this? TIA

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