I missed that trick, but she did this on her own...

Apu: By the way, is there any special instructions for our Technician to be aware of?
OL: Only to please bring the fixing tools
Apu: Alright! I'll be noting on that
OL: Thank you John Francis, I am counting on you
Apu: Lastly. Do you have any alternate contact number for our Technician to reach you
OL: No, unless Frontier turns off our phones and moves our house they should be able to get in touch with us

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